English

Privacy Policy

997 20/07/2021

In order to protect your personal information, the website service provider (or “us” for short) has formulated this "Privacy Policy" (hereinafter referred to as "the Policy"). This policy applies to your use of this website, the client, etc. Products or services in various forms (including new service forms arising from future technological development). Please read carefully and fully understand this policy, and focus on the terms marked in bold/bold underline. Once you start using the products or services on this website, you are deemed to have fully understood and agreed to this policy. If you do not agree, please stop registering and stop using this related service. If you have any questions about the content of this policy, you can consult the customer service of this website.

Part One Definition

Personal information: refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.

Personal sensitive information: Once leaked, illegally provided, or misused, personal information that may endanger personal and property safety and easily lead to personal reputation, physical and mental health damage or discriminatory treatment, including ID number, personal biometric information, bank account number, Personal information such as property information, whereabouts, transaction information, and children under the age of 14 (including).

Personal information deletion: refers to the act of removing personal information from the system involved in the realization of daily business functions so that it can be kept in a state where it cannot be retrieved or accessed.

Equipment: Equipment refers to devices that can be used to access the products and/or services of the "Qianqianmao Mall", such as desktop computers, laptops, tablets, smart phones, smart large screens, etc.

Device identifier: The device identifier (exclusive ID or UUID) refers to a string of characters programmed into the device by the device manufacturer, and can be used to uniquely identify the corresponding device (such as the SN number of a mobile phone).

IP address: Every device connected to the Internet is assigned a number called an Internet Protocol (IP) address. These numbers are usually assigned based on geographic regions. The IP address is usually used to identify the location of the device when it is connected to the Internet. Unless otherwise agreed, the definitions used in this policy have the same meaning as those in the "Terms of Service".

Part Two Privacy Policy

This privacy policy section will help you understand the following:

1. How we collect and use your personal information

2. How do we use cookies and similar technologies

3. How do we share, transfer, and publicly disclose your personal information

4. How do we protect your personal information

5. How do you manage your personal information

6. Our rules for protecting the personal information of minors

7. How to transfer your personal information globally

8. How to update this privacy policy

9. Our contact information

1. How we collect and use your information

During your use of our products and/or services, if you use the basic functions or additional functions that provide our products and/or services, you must authorize us to collect and use the necessary information for the basic functions. Additional features, you can choose to authorize us to collect and use information. If you do not authorize it, you cannot use the above-mentioned corresponding services. You understand and agree that the basic/additional functions and the type and scope of personal information collected and used are subject to specific product/service functions. We will separately explain to you the collection of corresponding information by updating this policy, announcements, account messages, etc. Purpose, scope and method of use, etc., and collect and use after obtaining your express consent.

We will collect and use your personal information for the following purposes described in this policy:

(1) Help you become our member

1. Basic membership services

In order to register as our member, you need to provide mobile phone number, contact name, contact address, qualifications, etc. and create a member name and login password. We will verify your membership based on the above information you provide to protect your account security.

2. Additional membership services

If you use certain additional membership services, you may be required to provide more identity information to protect your account security. For example, actual authentication: You can provide us with corresponding identity information (ID card, passport, household registration book and other ID information), biometric features (static or dynamic facial features) according to the authentication requirements to complete the authentication. If you want to use the account enhanced protection function, in addition to completing the above authentication, you can also turn on voiceprint security or scan your face to log in to provide voiceprint or facial feature information.

(2) Show and push products or services for you

You understand and agree that we will analyze your preferences, behavior habits, location and other characteristics based on your browsing and search records, device information, location information, order information, etc., and push and display products/services that are more in line with your preferences. Information. If you do not want to accept such information, you can unsubscribe through the methods we provide.

(3) Provide you with products or services

1. You agree that we will collect and associate information about the services you use, including:

(1) Device information: the device model, operating system version, device settings, unique device identifier, application software and other software and hardware characteristics of the device you are using, the IP address of the device, GPS location, and Wi-Fi access point, Location information such as Bluetooth and base station sensor information.

(2) Log information: The details of your use of our services through the website or client, such as the webpages visited, search content, access time, etc., are stored in the relevant web logs.

(3) Order information: The order information generated by your purchase of goods or services is used for your order management.

(4) Contact information: During your contact with us, you may keep your communication/call records, your contact information, questionnaire responses and other information.

(5) Other information that needs to be collected based on product or service requirements.

2. Your personal information collected through indirect acquisition

We will collect your transaction, payment, logistics and other information related to the transaction progress through third parties such as the transaction object, transaction method, payment institution, logistics company, etc. you choose based on the exchange, or share your transaction information with the above-mentioned service providers By. In addition, you authorize us to receive, aggregate, and analyze your personal information or transaction information that we confirm that the source is legal or you authorize and agree to provide us with your personal information or transaction information based on actual business and cooperation needs. If you refuse to provide the above information or refuse to authorize, you may not be able to use our corresponding products or services.

(4) Provide you with collection, additional purchase, follow and share, and information public release functions

During your use of our services, we will collect your favorite products, shops and/or services you are interested in, add to the shopping cart, follow, share information with third parties, post reviews through text, pictures, and video similar methods, Service log information such as related product and/or service information, store-related information, etc., is used to achieve the above functions and other purposes that we have clearly notified.

(5) Help you complete order placement and order management

You can order products or services for yourself or others through this website. We will collect the order information of the purchased goods and/or services, including quantity, specifications, prices and other specific information about the goods and/or services, order numbers, and receipts The person, the receiving address, and the contact phone number of the consignee are used to complete the transaction, order management and other purposes that we clearly inform.

(6) Help you complete the payment

You agree that during your payment process, we will collect or share information related to payment progress from your chosen transaction partner or company that provides payment services, including the account member name of this website platform, order information, and the corresponding page. Three-party payment account name, bank card number, bank card payment-related information, and other necessary information required by anti-money laundering laws.

(7) Help to complete the delivery of goods or services to you

You understand and agree that, during the logistics and distribution process, we will disclose order distribution information to companies and logistics distribution companies that provide logistics information systems and technical services on this website for the purpose of completing the delivery of goods or services. You agree that we can collect and deliver progress-related information from logistics-related service entities.

(8) Customer service and dispute handling

When you contact us about after-sales service, dispute settlement, etc., in addition to your personal information for identity verification, we may save your communication/call records with us, the information you provide to prove relevant facts, Order information related to disputes, etc., is used to better provide customer service and dispute handling services.

(9) Provide you with security

You know that you can provide us with ID card, bank card information, facial features and other information to complete real-name authentication. If you refuse to provide the above information, you may not be able to use services that require real-name authentication to provide.

In order to prevent and reduce the security risks of network intrusion and personal and property losses, and to identify violations of laws and regulations or violations of various rules of this website, we may use your member information, transaction information, equipment information, relevant network logs and obtain The information you have authorized or shared in accordance with the law is used to comprehensively determine your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

(10) Provide you with other additional services

The additional services we provide may collect and use your personal information. If you do not provide this information, you may not be able to obtain the user experience brought to you by these additional services. These additional services include:

1. Personalized recommendation service based on location information: We will collect your location information and recommend products or services related to your area.

2. Additional services based on camera/camera: You can use functions such as scanning code, paying, taking photos, taking videos, and facial recognition. When you use face recognition, we will collect your facial feature information and use it within the scope of your authorization. If we need to use your facial information to provide you with other products and/or service functions in the future, we will confirm with you again.

3. Additional services based on image/video access and upload: You can upload images or videos for evaluation, sharing, order posting and other functions. We will use the pictures or videos you upload to identify the goods or services you need to buy, or use the content that contains the photos or pictures you upload.

4. Additional services based on voice technology: You can use the microphone for voice shopping, communicate with customer service and customer service robots. In these functions, we will collect your recording content to identify your shopping needs or customer service and after-sales needs.

5. Additional services based on address book information: We will collect your address book information so that you do not need to manually enter the contact information of your address book when shopping or recharging; in addition, after your consent, we can Determine whether the contacts in your address book are both our members and establish contact for your communication on this website. At the same time, members decide whether they can be searched and contacted by other members.

6. Calendar-based additional services: We will collect your calendar information to provide you with records and reminders related to shopping or claiming rights. You understand and agree that the above additional services may require you to enable access to your location information (geolocation), camera (camera), photo album (picture library), microphone, address book, and/or calendar in your device to To achieve the collection and use of information involved in these permissions. You can check the above permissions in your device settings or our client "My-Settings-Privacy-System Permissions" and decide whether to turn on or off the above permissions. Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. If you turn off any permission, you cancel the authorization. We will no longer continue to collect and use the corresponding permissions. The use of relevant personal information cannot provide you with the services corresponding to this authority. However, your decision to close the authority will not affect the previous collection and use of information based on your authorization.

(11) Other uses

1. You agree that before you provide us with the personal information of other users, you have obtained the legal authorization of that user for the act of providing the personal information of other users.

2. If we use information for other purposes not specified in this policy, or use information collected for specific purposes for other purposes, or we actively obtain your personal information from a third party, we will obtain you in advance Agreed.

3. If we obtain your information indirectly from a third party, we will explicitly request the third party in writing to collect personal information after obtaining your consent in accordance with the law before the collection, and inform you of the content of the shared information. Sensitive information needs to be clearly confirmed by you before it is provided to us for use, and the third party is required to make a commitment to the legality and compliance of the source of personal information. If the third party violates the behavior, we will clearly require the other party to bear the corresponding legal responsibility . We will use no less than the same protection methods and measures as our own users' personal information to protect the personal information obtained indirectly.

(12) Exceptions for obtaining authorization and consent

According to relevant laws and regulations, the collection of your personal information in the following situations does not require your authorization and consent:

1. Related to national security and national defense security;

2. Related to public safety, public health, and major public interests;

4. Related to criminal investigation, prosecution, trial, and execution of judgments;

3. In order to protect the life, property and other major legal rights of the personal information subject or other individuals, but it is difficult to obtain your own consent;

5. The personal information collected is disclosed to the public by you or your guardian yourself;

4. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

6. Necessary for signing a contract according to your requirements;

5. It is necessary to maintain the safe and stable operation of the provided products or services, such as discovering and disposing of product or service failures;

7. Collect your personal information and/or corporate information from legally publicly disclosed information, such as from legal news reports, government information disclosure, etc.;

8. When it is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and when they provide academic research or described results to the outside, they de-identify the personal information contained in the results;

9. It is necessary to maintain the safe and stable operation of our products and/or services, such as discovering and disposing of product or service failures.

10. Other circumstances stipulated by laws and regulations.

Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information, the data recipient cannot re-identify specific individuals and cannot be restored, or we may conduct de-identification research on the collected information , Statistical analysis and prediction, used to improve the content and layout of this website, provide product or service support for business decisions, and improve our products and services (including the use of anonymous data for machine learning or model algorithm training), then such processing The use of the later data does not require separate notice to you and your consent.

2. How do we use cookies and similar technologies

(1) Cookie

In order to provide you with a more convenient access experience, you agree that we will log on your computer or

The mobile device may store relevant information such as cookies, cookies, other local storage (collectively referred to as "cookies") provided by your browser or associated applications. If your browser settings allow, you can modify the settings of cookies, restrict, reject cookies or clear saved cookies, but rejecting our cookies, in some cases may affect your safe access to our website or use of our services .

(2) Web beacons and pixel tags

In addition to cookies, we will also use other similar technologies such as web beacons and pixel tags on the website to calculate the number of user visits, identify registered users through cookies, etc., to provide you with more humane services. If you don't want your activities to be tracked in this way, you can unsubscribe through the methods we provide.

3. How do we share, transfer, and publicly disclose your personal information

(1) Sharing

We will not share your personal information with companies, organizations and individuals other than the service providers of this website, except in the following cases:

1. Having obtained your explicit consent or authorization in advance;

2. Provided in accordance with the requirements of laws and regulations, administrative or judicial organs in accordance with the law;

3. Sharing in the case of your active choice: You purchase goods or services through this website, and we will share the necessary information related to the transaction in your order information to the providers of related goods or services according to your choice. Your transaction and after-sales service needs.

4. Sharing with us: We will share your personal information with our affiliates. However, only necessary personal information will be shared and subject to the stated purpose in this privacy policy. If our affiliates change the purpose of using and processing personal information, they will ask for your authorization again.

5. Sharing with authorized partners: Some of our services will be provided by us and authorized partners. It is inevitable that some of your personal information will be shared with partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for the purposes stated in this privacy policy or for other purposes unrelated to products or services. Currently, our authorized partners include the following types:

(1) Partners in advertising and analysis services. Unless we have your permission, we only provide these partners with information about the coverage and effectiveness of their advertising, and we do not provide personal information that can identify you or we aggregate personal information for non-identification processing.

(2) Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners that support our business, and provide us with technical infrastructure services, data analysis, payment services, distribution services, customer services, etc. We will conduct strict security inspections on the application program interface (this PI) and software tool development kit (SDK) through which authorized partners obtain relevant information, and we will conduct strict security inspections with authorized partners and other companies, organizations and individuals with whom we share personal information. Strict data protection measures are agreed, and they are required to handle personal information in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures.

(2) Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

1. Transfer with your explicit consent or authorization in advance;

2. Provide information as required by applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;

3. Provided in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;

4. It is necessary to transfer your personal information and/or corporate information in order to protect national security, public safety, and your and other individuals' major legitimate rights and interests;

5. Your personal information and/or corporate information that you disclose by yourself or that we can obtain from other legal public channels;

6. In this case of mergers, acquisitions, bankruptcy liquidation, etc., if the transfer of personal information is involved, we will require the new company or organization that holds your personal information to continue to be bound by this policy, otherwise we will require the company, Organizations and individuals re-seek authorization and consent from you.

(3) Public disclosure

We will only publicly disclose your personal information under the following circumstances:

1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;

2. If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of this website, or to protect the personal and property safety of this website and its users or the public from infringement, we may follow laws and regulations or relevant agreement rules of this website Disclosure of personal information about you with your consent, including relevant violations of laws and regulations and the measures this website has taken against you.

(4) Exceptions for obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information

In the following situations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

1. Related to national security and national defense security;

2. Related to public safety, public health, and major public interests;

3. Related to criminal investigation, prosecution, trial, and execution of judgments;

4. In order to protect your or other individuals' life, property and other major legal rights and interests, but it is difficult to obtain the consent of the person;

5. Your personal information disclosed to the public on your own;

6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

7. When you must provide your personal information in accordance with the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements. According to laws and regulations, sharing and transferring personal information that has been de-identified, and ensuring that the data recipient cannot restore and re-identify the subject of personal information does not belong to the external sharing, transfer, and public disclosure of personal information. Storage and processing will not need to notify you separately and obtain your consent.

For the information you voluntarily publish or share publicly that may involve personal information or personal sensitive information of you or others, please carefully consider whether to disclose or share such information before using our services.

(5) Other

When you use third-party social, payment, map, video software or real-name authentication services on this platform, the third-party service provider will collect your personal information and/or corporate information through the page or SDK. Please read and comply with it. The user agreement and privacy policy of the aforementioned third party. Specifically related to the following SDK:

(1) When you use sharing, Weibo Sharing SDK, QQ Sharing SDK, WeChat Sharing SDK will collect your device information, network information, etc.

(2) When you turn on the location permission, the Map Location SDK will collect your device information, network information, location information, etc.

(3) When you use Alipay for payment, Alipay SDK will collect your device information, network information, etc.

4. How do we protect the security of your personal information

(1) We have adopted safety protection measures that comply with industry standards to protect the personal information you provide, and prevent unauthorized access, use, modification, damage or loss of personal information. These measures include, but are not limited to, SSL protocol encryption protection, provision of browsing through HTTPS, etc., use of encryption technology, setting of access control mechanisms, setting of protection mechanisms, etc.

(2) We have a data security management system built around data to regulate and protect the collection, storage, and use of personal information and other related activities. At the same time, our information protection department will strengthen the security of personal information, including sensitive information reporting and information encryption storage.

(3) We will take reasonable and feasible measures and try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purpose stated in the policy, unless the retention period needs to be extended or there is a mandatory retention requirement by law.

(4) You should properly protect your personal information and use complex passwords. We strongly recommend that you do not use communication methods other than those recommended by this website to send personal information. If you find that your personal information, especially your account or password, has been leaked, please contact this service center immediately and we will take corresponding measures. We will do our best to ensure the security of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.

(5) We will update and publish security risks, personal information security impact assessment reports and other relevant content from time to time, which you can obtain through announcements on this website.

(6) After a personal information security incident unfortunately occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can independently prevent and reduce risks Suggestions, remedies for you, etc. We will inform you of the relevant situation of the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

5. How do you manage your personal information

You can access and manage your personal information in the following ways:

(1) Access or correct your personal information

1. You have the right to access your personal information, except for exceptions provided by laws and regulations, including:

(1) Account information-you can access or edit the basic personal information and payment information in your account, change your password, add security information or close your account and other information through the login account, but it involves real-name authentication information, Once modified, we will perform real-name verification again.

(2) Browsing information-you can log in to your account to access or clear your search history.

(3) Order information: You can check or clear your order records, transaction records, receipt records, etc.

(4) For other personal information, the provisions in "(7) Responding to your above request" of this article apply.

1. If you are unable to access or modify such personal information, you can contact us at any time, and we will respond to your access request within 15 days.

2. When you find that the personal information we process about you is wrong, you can log in to your account by yourself or ask us to make corrections or supplements.

(2) Delete your personal information

You can delete part of your personal information by the methods listed in "(1) Access to your personal information".

In the following situations, you can request us to delete personal information:

1. If our handling of personal information violates laws and regulations;

2. If we collect and use your personal information without obtaining your explicit consent;

3. If our handling of personal information seriously violates our agreement with you;

4. If you no longer use our products or services, or you voluntarily cancel your account;

5. If we no longer provide you with products or services forever.

If we respond to your deletion request, we will also notify the subjects who have obtained your personal information from us as much as possible at the same time and require them to delete it in a timely manner, unless laws and regulations provide otherwise or these subjects obtain your independent authorization. You agree that we may not be able to delete the corresponding information from the backup system immediately, but will safely store your personal information and isolate it until it can be deleted from the backup system or anonymized.

(3) Change the scope of your authorization

You can set up by yourself by logging in to your account or contact this service center to grant or withdraw your authorization consent. After you withdraw your authorization, we will no longer process the corresponding personal information, and will not affect the previous personal information processing based on your authorization. However, you can no longer use services that require specific personal information to be used.

(4) The personal information subject cancels the account

You can submit an account cancellation application on the "Account cancellation" page on the website or the client. After you cancel your account, we will stop providing you with products or services, delete your personal information or anonymize your personal information in accordance with relevant laws and regulations.

(5) Constrain the automatic decision-making of the information system

In some business functions, we may use non-manual automatic decision-making mechanisms to make decisions. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us.

(6) Responding to your above request

To ensure security, we may verify your identity before processing your request. For your request to us, we will respond within 15 days.

According to laws and regulations, we cannot respond to your request in the following situations:

1. Related to national security and national defense security;

2. Related to public safety, public health, and major public interests;

3. Related to criminal investigation, prosecution, trial, and execution of judgments;

4. There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights;

5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

6. The legal rights of others involving trade secrets, intellectual property rights or other proprietary rights.

7. Violation of laws and regulations, violations of agreements signed with you separately or various rules of this website.

(7) How to store personal information

This platform only serves users in the mainland of the People's Republic of China (excluding Hong Kong, Macau, and Taiwan), and stores the personal information and/or corporate information obtained in the territory of the People's Republic of China.

(8) Storage period

Unless otherwise required by laws and regulations, we will only retain your personal information and/or corporate information for the time necessary to achieve the purpose, and delete or anonymize your personal information and/or corporate information beyond the retention time described below information.

6. How do we deal with the personal information of minors

If you are a minor, it is recommended that you ask your parents or guardians to read this privacy policy carefully and use our services or provide us with information with the consent of your parents or guardians. In the case of collecting personal information of minors through the use of our products or services with the consent of their parents or guardians, we will only use, share, or transfer them when permitted by laws and regulations, the parents or guardians have expressly agreed, or are necessary to protect minors Or disclose this information.

7. How to transfer your personal information globally

The personal information collected and generated during our operations within the territory of the People's Republic of China will be stored in the territory of China, unless it is clearly stipulated by laws and regulations or with your express authorization, personal information may be stored outside the territory. If personal information is stored abroad, we will ensure that your personal information is adequately protected in accordance with this privacy policy.

8. How to update this privacy policy

1. In order to provide you with better services or the development needs of this business, we may change our privacy policy, but without the provisions of laws and regulations or your explicit consent, we will not reduce your rights in accordance with this privacy policy right

Profit. We will post any changes to the privacy policy on a dedicated page.

2. For major changes, we will also provide more noticeable notifications, including e-mail, text messages, announcements for soliciting opinions, announcement notifications and even providing you with pop-up prompts, etc., using one or more of these methods to notify you . The major changes referred to in this policy include but are not limited to:

(1) Our service model has undergone major changes. Such as the purpose, type, use method, etc. of processing personal information;

(2) Changes in ownership structure, organizational structure, and control rights due to mergers, acquisitions, bankruptcy liquidation, etc.;

(3) The main objects of personal information sharing, transfer or public disclosure have changed;

(4) Your right to participate in the processing of personal information and how to exercise it has undergone major changes;

(5) The department responsible for handling personal information security, contact information and complaint channels have changed;

(6) The personal information security impact assessment report shows that there is a high risk. 3. We will also archive the old version of this privacy policy on this website for your review.

9. How to contact us

1. If you have any questions, comments or suggestions about the content of this privacy policy, you can contact us at any time through the customer service of this website.

2. If you are not satisfied with our response and believe that our personal information processing behavior has harmed your legitimate rights and interests, you can report to the regulatory authorities such as cyberspace and telecommunications, public security, and industry and commerce, or to Shenzhen, Guangdong Province, China The Nanshan District People's Court filed a lawsuit.

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